Last updated: 19 Dec 2025

This Refund Policy explains how refunds are handled for payments made to AstroEast Ltd via our corporate Site or account system.

AstroEast | Projects

AstroEast is a holding/operating company, and many services are delivered through AstroEast Projects (e.g., Zadwork.com). If you purchased a product/service from a specific Project, the Project's refund policy applies.

Refund eligibility (when AstroEast is the seller)

If AstroEast directly sells a service, subscription, or digital product: Refunds may be granted if the service was not provided, materially defective, or incorrectly charged. For digital services already delivered or substantially performed, refunds may be limited or unavailable to the extent permitted by law.

How refunds are issued

Approved refunds are typically issued to the original payment method. Processing times depend on the payment provider/bank.

Fees and chargebacks

Where permitted by law, certain third-party processing fees may be non-refundable. Unjustified chargebacks, fraud attempts, or policy violations may result in account restrictions.

Requesting a refund

Contact: [email protected] with: Transaction reference / invoice ID, Date and amount, Reason for the request, Any supporting details/screenshots.

Changes to this policy

We may update this policy; the latest version will be posted on our Site.